FAQ

Membership Details

Support & Coverage

Sage Information Systems vs. Your Current IT Support

Network Management Questions

CTO (Chief Technology Officer) Services Questions

On Demand IT Service Questions

About Sage Information Systems

Do I really need this type of service?

My Business is Unique


Membership Details

How many memberships do I need?

You'll need a membership for each computer, laptop, or server being used in your office. You do not need additional memberships for printers, PDA’s, firewalls, etc.

What if I want somebody to come to my office instead of supporting me over the Internet or phone?

To be able to offer our service at such a low price, we must first try to solve all problems over the phone or the Internet. If we are unable to solve the problem, we will send one of our technicians on-site or depending on your plan work with a consultant in the area to fix the problem.

I don't have a dedicated Internet connection; can I still be a customer of Subscription Support?

Not at this time. Our affordable business model requires that we solve most problems over the Internet using remote control software that allows us to work on your computer while you watch. If you don't have an Internet connection, we'll be unable to provide an adequate level of service.

I can’t afford to spend any additional money, but I would still like to work with Sage Information Systems, how can I access Sage Information Systems’s services?

Sage Information Systems has support plans and resources that can be built-in over time as your organization, IT support needs, and resources continue to grow. This allows both Sage Information Systems and your organization to begin to build a long-term relationship.
 


Support & Coverage

What software do you support?

Sage Information Systems will support all Microsoft products and most of the other software products commonly used by small businesses.

What hardware do you support?

We will support any hardware on a limited basis. By this we mean that we do not do hardware repairs. We will, however, diagnose hardware problems and work with the hardware manufacturer on your behalf in the case of warranty repairs. In the case that a piece of hardware is not under warranty we will assist you with purchasing new hardware or in having a hardware repaired by an Sage Information Systems partner.

I'm skeptical that Sage Information Systems can give me the support I need over the Internet.

Currently we are able to solve over 80% of our user issues over the Internet. We believe so strongly in the value of our service that we offer a service guarantee. Put us to the test and see how we do! Ask a representative for details.

Explain the Remote Control service — Is my information safe?

It's very safe. We use remote control software that allows us to take control of your computer as if we were sitting right at your desk. This allows us to do most of our work over the Internet and enables us to offer you the lowest price possible.In order to use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. That way you can feel safe that we can't do anything to your computer when you aren't watching our every move.
 


Sage Information Systems vs. Your Current IT Support

Why should I use this service over a traditional hourly consulting service?

Hourly consulting is reactive in nature and expensive. Sage Information Systems combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on a very affordable flat fee basis.

We have a friend that took a couple of computer classes while in college that we call when we want computer help; why shouldn't we just stick with that?

We've found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. However, these people often aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, costing you lost productivity and bringing your business to a standstill. Sage Information Systems is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.

How will Sage Information Systems help my business and employees perform better?

Many small businesses and nonprofit organizations don’t have reliable technology help or avoid using it for fear they are running up an expensive tab. Others have nowhere to turn when they need support. Sage Information Systems allows your employees to get support and training when they need it for an affordable monthly fee.

How does Sage Information Systems’s service differ from my in-house IT support or a traditional hourly consulting service?

Sage Information Systems combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether Sage Information Systems is a complement to your existing IT support or your dedicated IT department, Sage Information Systems will proactively monitor and manage the health of your network, solving problems before they have an impact on your business. Sage Information Systems combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether Sage Information Systems is a complement to your existing IT support or your dedicated IT department, Sage Information Systems will proactively monitor and manage the health of your network, solving problems before they have an impact on your business.
 


Network Management Questions

Why do I have to pay $299 for our second and third offices?

Each additional office has network infrastructure that requires support and adds to the overall complexity of your IT support environment.
 


Chief Technology Officer (CTO) Services Questions

Why do I need a CTO?

Similar to other areas of your business, your technology requires a manager that is familiar with your unique technology environment and specific IT support needs. Your CTO is accountable for your overall technology guidance.

One of my employees is familiar with technology and will act as our CTO.

Sage Information Systems successfully works with some clients that have professional and dedicated IT managers. These are not part-time IT managers with other specific job duties and responsibilities. Unless you have an individual who is experienced and has a background in professional IT management Sage Information Systems’s CTO services are required to ensure the highest levels of service for your business. We have found this to be the most successful solution.
 


On Demand IT Service Questions

Who is the Ideal On Demand IT Service Customer?

Sage Information Systems designed On Demand IT Service specifically for:

  1. Small offices that seek more than just reactive hourly IT support, but are not yet comfortable with a dedicated and fully managed IT service plan.
  2. Small organizations with limited budgets that do not meet the requirements for Sage Information Systems’s Managed IT Service, but still want access to Sage Information Systems’s high levels of customer service and experienced team of technicians.
  3. Larger customers that want the added resources of Sage Information Systems’s IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.

If your previous IT support experiences have been poor, expensive, unsuccessful, or your organization has limited IT needs, this flexible plan is sure to ease frustrations around IT support delivery and give your business the critical IT support you need while allowing you to maintain control over your spending and usage.
 

How can On Demand IT Service benefit my organization?

Sage Information Systems’s On Demand IT Service guarantees that your computers’ needs including desktop optimization, cleanup, and security updates will occur regularly and a team of world-class engineers will be available to troubleshoot everything from end user issues to complex network problems. Sage Information Systems’s On Demand Plan ensures network security, employee productivity, and efficiency, in addition to maximized network performance and uptime.
 

Is On Demand IT Service the same as hourly IT Support?

Sage Information Systems’s On Demand IT Service offers a flexible time based component similar to hourly IT support. The difference, however, is that proactive and automated network and computer maintenance come without a high price tag or ticking clock. You maintain the freedom to seek IT support at your request when you need it most and the peace of mind that your network is still in good care through regular preventative maintenance.
 

How Does On Demand IT Service Work?

Sage Information Systems uses best of class monitoring and management tools to keep watch on your computers and network while performing regularly scheduled and automated updates. Sage Information Systems’s On Demand Service not only saves you time and money, but also protects your business from unforeseen network downtime and technology frustrations. Sage Information Systems’s On Demand Service combines the experience of Sage Information Systems’s highly trained technicians and advanced network monitoring tools that are otherwise unavailable to most small businesses.
 


About Sage Information Systems

Why did you develop Sage Information Systems?

Most small businesses have a hard time getting consistent, reliable advice and support for their computer systems. Sage Information Systems provides all of the services a business needs, on a 24/7 basis, at a very affordable rate. The small to medium size business community can now outsource their IT needs just like outsourcing payroll, or recruiting services.

How will Sage Information Systems help my business and employees perform better?

Most small business either don't have reliable technology help or avoid using it for as long as possible because they feel like they are running up an expensive 'tab' anytime they want help.Sage Information Systems is a membership that will allow your employees to get the support and training they need, when they need it, for a flat fee. Knowing that they are not running up the "tab" will allow them to proactively get answers to the questions that are slowing their work performance each day, keeping your business from being dragged down by technology problems.
 


Do I Really Need This Type of Service?

Why shouldn't I just call the manufacturer of my computer for help?

That does seem to make sense, doesn't it? However, most people who have tried this just get very frustrated. Long hold times, passing the buck to another manufacturer, being charged $35 for every call it’s enough to drive you crazy. Sage Information Systems will solve any problem with your computer immediately over the Internet or phone. If we can't, we are local, so we can send one of our technicians over at your earliest convenience to take care of it in person.
 


My Business is Unique

Is Sage Information Systems equipped to handle the unique needs of nonprofits?

Sage Information Systems’s objective is to build long-term relationships and trust by aligning our goals with that of our clients. We have worked with many nonprofit organizations to ensure that they are maximizing technology to benefit their organization; we would be happy for you to speak with them to learn more about our services.

Our organization has individuals with varying degrees of technology experience, how is Sage Information Systems equipped to handle this?

Sage Information Systems can most aptly be described as a “People business first and technology company second”. Sage Information Systems has assembled a technology team that is comprised of not only bright, but friendly technicians whose primary focus is customer service and issue resolution. When speaking with an Sage Information Systems technician, all questions are good questions.

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